Client Overview
CMC Cartridges is a well-established brick-and-mortar retailer specializing in printer cartridges, refills, and printer maintenance services based in Montana, South Africa. With a loyal local customer base, they wanted to expand their reach and offer customers the convenience of shopping online.
The Challenge
Prior to our engagement, CMC Solutions operated entirely offline. They had no digital presence and relied solely on walk-in customers. With growing demand for online ordering and inventory management automation, the business needed:
- A modern e-commerce website
- Real-time inventory syncing with their HumbleTill POS system
- A secure and seamless payment gateway
- A scalable platform they could manage internally post-launch
The main goal was to make their in-store product catalog available online while maintaining accurate stock levels across both channels without manual intervention.
Our Solution
We designed and developed a custom e-commerce website using WordPress and WooCommerce, tailored to reflect their brand and retail offerings. The key priority was having a smart integration between the website and their in-store POS system.
Highlights of the Solution:
- POS Integration with HumbleTill: Real-time product sync and automatic stock updates ensured stock accuracy across online and offline sales.
- Netcash Payment Gateway: Enabled secure, reliable, and fast online transactions.
- Mobile-Optimized Shopping Experience: Easy navigation and responsive layout for customers browsing on phones and tablets.
- Category Segmentation: Products were organized by Original and Generic cartridges, improving user experience.
- Service Pages: Added detailed sections for cartridge refills and printer servicing to boost awareness of their full offering.
Deliverables
- Fully responsive WooCommerce website
- Product import and POS sync integration
- Secure Netcash payment gateway setup
- On-page SEO optimization and metadata
Tech Stack
- Front-End: WordPress + WooCommerce
- Back-End Integration: HumbleTill POS
- Payment Gateway: Netcash
Results
Since launching the new website:
- CMC Solutions now offers 24/7 online shopping to customers nationwide
- Orders placed online automatically update the in-store stock, saving staff hours of manual work
- The new site serves as a platform for future marketing, promotions, and service awareness